THE DECORATING CENTRE

RUG DROP SHIP POLICY

ORDER PROCESS

  • Email sales@thedecoratingcentre.ca
  • Provide rug style, name, size, quantity
  • Note DROP SHIP on order and provide YOUR NAME or CLIENT’S NAME, DELIVERY ADDRESS & PHONE NUMBER of person at delivery address

HOW ARE RUGS SHIPPED?

  • Via courier and dropped off at the front door (not placed in the home)
  • If requested, a tracking number can be provided to you

FREIGHT CHARGES

  • Surya and Loloi rugs no drop ship charges
  • Viana $50 drop ship charge / area rug
  • Important Note: for all rugs, including Surya and Loloi, over 8’ x 11’ an $80 drop ship charge will apply
  • Renwil and Feizy request a quote
  • Rizzy, Sunpan and Uttermost do not drop ship

PAYMENT

  • Paid in full at time of order and sales are final

FREIGHT DAMAGE CLAIMS

  • Freight damage must be reported to the courier company within 24 hours of delivery
  • Report must include the following:
          • Photo of rug label and photo(s) of damaged packaging and damage to rug
          • Written description of rug damage due to freight

DEFECTIVE RUG

  • Defective rugs must be reported to TDC within 30 days of delivery
  • Report must include the following:
          • Photo of rug label, photo(s) and written description of defect
  • Rug sizes are listed according to suggestions from the manufacturer. Please note that any rug, machine-made or handmade, has a 3-5% variance depending on the material. This is not considered to be a defect

RETURN PROCESS for FREIGHT DAMAGE and DEFECTIVE RUGS

  • Submit photo(s) and written description
  • Once claim is approved, a Return Authorization will be sent along with instructions from the courier
  • Returned rugs must be in original unused condition, rug may be refused or a fee may be assessed if the rug is soiled
  • All returns need to be repackaged like new in the original packaging or an equivalent of the original packaging and the RETURN AUTHORIZATION # needs to be on the outside of the packaging
  • *Rugs are subject to inspection and assessment upon arrival back to supplier before credit is issued*

COSTS TO RETURN DEFECTIVE OR FREIGHT DAMAGED RUG

  • No Charge

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Email all quote and order requests to sales@thedecoratingcentre.ca Please include all details

(item number, quantity, custom selections, etc.)

The Decorating Centre

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