THE DECORATING CENTRE


COVID-19 UPDATES

APRIL 8TH, 2021

During the current Government mandated shutdown, TDC’s Showroom is closed for in person visits, but “open” in remote capacity. JV Pegg is doing deliveries.

As staffing availability may fluctuate through the shutdown, please send all requests by email to sales@thedecoratingcentre.ca as that email will be checked daily. 

TDC is pleased to assist you in whatever way we can, including:

  • Processing your quote and order requests
  • Sourcing assistance – email us to see how we can help keep your projects moving forward. Referencing Benjamin Moore colours is a great way to help us ensure we are sourcing suitable colour matches!
  • Ordering samples of fabrics, wallpaper and trim to be sent directly to you
  • Curb side pick up for your orders 
  • Curb side pick up of items that have been pulled or sourced for you
  • Accepting returns of borrowed samples 
  • On-line shopping – we encourage you to continue using our website to source from home

 

PLEASE NOTE ALL CURB SIDE PICK UPS MUST BE PRE-ARRANGED. 

Please call 905-681-2000 or email sales@thedecoratingcentre.ca to schedule your curb side pick up.  Drop offs can be made Monday-Friday between 10am-4pm.  Please ensure returns are bagged and clearly labelled with your name so we know who has returned them and can sign them back in.  Curb side services are only available at our front door.

We look forward to being able to help you in person as soon as we are allowed to re-open our doors, and will do our best to support you and your business remotely until then. Stay well, stay safe!

MARCH 25TH, 2021

We feel that is is imperative to let everyone know about the problems that are happening in the furniture industry. We’ve never seen anything like this before.

  1. Foam: There is a severe shortage of the raw materials that are required to make foam for cushions etc. We are hearing manufacturers talk about 6 to 8 week delays…on top of their already extended lead times.
  2. Frames: There is also a shortage of furniture frames, which is also causing manufacturing delays
  3. Covid 19: Need I say more.

 

This is almost a ‘perfect storm’ for furniture manufacturing. It will get better, but for now please manage your customers by keeping them abreast of all that is going on in this crazy industry.

Kindest Regards,

Doug & Lin Munro

MARCH 1ST, 2021

It is time for another interior design industry update.

In a nutshell… ‘things are crazy out there, again!’

We think that we have a pretty good ‘handle’ on your quote requests. We are very close to keeping to our usual 24 hour reply for quotes. So far, we have been able to keep up with the increase in demand.

…but…

We are once again having a terrible time with the design industry suppliers. They have very little inventory, which is resulting in many ‘out of stocks’ and ‘back orders’. There are shortages with furniture wood frames, wooden legs and foam…plus shortages in containers for shipping, causing delivery delays and increased freight costs. Supplier lead times have all been extended due to the huge increase in business and materials shortages. Covid 19 safety restrictions which have resulted in staff shortages, have also caused delays. Because the suppliers are so busy, we are finding that they are not answering questions in a timely manner like they used to. We are having to call back three and four times to get simple answers to our questions. Most inquiries for updated lead times are met with uncertainly – they simply do not know when the order will be completed, or when the item that’s holding up the order will arrive. Please be patient – when updates for your orders are available, we will pass them along to you. 

Lin and I don’t expect this situation to slow down anytime soon…so please manage your customers accordingly. Lead times are considerably longer than what you are used to. Low inventories and back orders could play a big role in the foreseeable future.

The good news is that it is busy out there…the bad news is that it is busy out there!

We’ll keep you posted as to any changes in the industry as soon as we are able.

Good luck, good selling and keep safe!

Doug B. Munro

TDC IS OPENING ON TUESDAY, FEB 16TH @ 10AM

We are so happy to be able to open our doors again and want to ensure that you, your clients and our staff feel safe at TDC.  We will be strictly following the Ontario Governments Covid-19 regulations for everyone’s safety.

 

BOOKING APPOINTMENTS

Appointments are mandatory to visit our showroom.  Book your appointment by calling us or clicking https://visit-the-decorating-centre.appointlet.comPlease pay special attention to the type of appointment  (ie Visit with Clients or Sourcing in the Showroom. There is a separate appointment type for the Window Treatment area). Please call 905-681-2000 or email sales@thedecoratingcentre.ca if you have any questions/concerns. 

 

DROPPING OFF SAMPLES

There is no need to book an appointment to return samples. The “Return Sample Bin” will be located in the front hall.  Please be sure to have your samples bagged and labelled with your name so we know who has returned them, as all items will be kept in quarantine before being signed back in.

 

SAFETY MEASURES

  • Masks are required
  • 6 foot social distancing is required at all times
  • Hand sanitizer is readily available throughout the showroom. Please sanitize (or wash your hands) on arrival and as needed during your visit.
  • Designer workstations are spaced out to allow proper distancing
  • Staff work spaces are off limits. We thank you in advance for respecting the barricaded areas around staff desks and offices
  • Strict cleaning protocol is in place for everyone’s safety

 

TDC WEBSITE INFO

  • Old passwords will not work with the new website.
  • If you still have access to the password you originally used to set up your account, click on the “lost password” link and follow the instructions.
  • If this doesn’t work, or you cannot access that email address please re-register, as though you were setting up a new account.
  • Complete the form and indicate you are already registered in any one of the fields.
  • Once verified, a new log-in and password will be sent to you.
  • Check your junk mail folder if necessary for password re-sets and “new” registration approvals.
  • We look forward to being able to help you in person as soon as we are allowed to re-open our doors, and will do our best to support you and your business remotely until then.

 

We are still happy to offer sourcing assistance and curbside pickup of orders and loan out samples.  Please don’t hesitate to contact us at sales@thedecoratingcentre.ca to let us know how we can help you!

 

We hope everyone is safe and healthy and we look forward to seeing you all soon.

 

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Email all quote and order requests to sales@thedecoratingcentre.ca Please include all details

(item number, quantity, custom selections, etc.)

The Decorating Centre

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