During the current Government mandated shutdown, TDC’s Showroom is closed for in person visits, but “open” in remote capacity. JV Pegg is doing deliveries.
As staffing availability may fluctuate through the shutdown, please send all requests by email to firstname.lastname@example.org as that email will be checked daily.
TDC is pleased to assist you in whatever way we can, including:
PLEASE NOTE ALL CURB SIDE PICK UPS MUST BE PRE-ARRANGED.
Please call 905-681-2000 or email email@example.com to schedule your curb side pick up. Drop offs can be made Monday-Friday between 10am-4pm. Please ensure returns are bagged and clearly labelled with your name so we know who has returned them and can sign them back in. Curb side services are only available at our front door.
We look forward to being able to help you in person as soon as we are allowed to re-open our doors, and will do our best to support you and your business remotely until then. Stay well, stay safe!
We feel that is is imperative to let everyone know about the problems that are happening in the furniture industry. We’ve never seen anything like this before.
This is almost a ‘perfect storm’ for furniture manufacturing. It will get better, but for now please manage your customers by keeping them abreast of all that is going on in this crazy industry.
Doug & Lin Munro
It is time for another interior design industry update.
In a nutshell… ‘things are crazy out there, again!’
We think that we have a pretty good ‘handle’ on your quote requests. We are very close to keeping to our usual 24 hour reply for quotes. So far, we have been able to keep up with the increase in demand.
We are once again having a terrible time with the design industry suppliers. They have very little inventory, which is resulting in many ‘out of stocks’ and ‘back orders’. There are shortages with furniture wood frames, wooden legs and foam…plus shortages in containers for shipping, causing delivery delays and increased freight costs. Supplier lead times have all been extended due to the huge increase in business and materials shortages. Covid 19 safety restrictions which have resulted in staff shortages, have also caused delays. Because the suppliers are so busy, we are finding that they are not answering questions in a timely manner like they used to. We are having to call back three and four times to get simple answers to our questions. Most inquiries for updated lead times are met with uncertainly – they simply do not know when the order will be completed, or when the item that’s holding up the order will arrive. Please be patient – when updates for your orders are available, we will pass them along to you.
Lin and I don’t expect this situation to slow down anytime soon…so please manage your customers accordingly. Lead times are considerably longer than what you are used to. Low inventories and back orders could play a big role in the foreseeable future.
The good news is that it is busy out there…the bad news is that it is busy out there!
We’ll keep you posted as to any changes in the industry as soon as we are able.
Good luck, good selling and keep safe!
Doug B. Munro
We are so happy to be able to open our doors again and want to ensure that you, your clients and our staff feel safe at TDC. We will be strictly following the Ontario Governments Covid-19 regulations for everyone’s safety.
Appointments are mandatory to visit our showroom. Book your appointment by calling us or clicking https://visit-the-decorating-
DROPPING OFF SAMPLES
There is no need to book an appointment to return samples. The “Return Sample Bin” will be located in the front hall. Please be sure to have your samples bagged and labelled with your name so we know who has returned them, as all items will be kept in quarantine before being signed back in.
TDC WEBSITE INFO
We are still happy to offer sourcing assistance and curbside pickup of orders and loan out samples. Please don’t hesitate to contact us at firstname.lastname@example.org to let us know how we can help you!
We hope everyone is safe and healthy and we look forward to seeing you all soon.